Common Questions & Answers

1. My spa isn’t heating; The first question is, is the heat indicator light on? If yes, then you might have a bad heating element. We would need to check voltages and amp draws for you to be sure. If the light is not on, try removing the filter, and then see if the light comes on. That would indicate a filter in need of cleaning or replacement, but if it doesn’t come on we’ll need to schedule
2. a service call for you.
3. The water is too hot. Check your filter/timer settings for duration. If the duration is set for more than four hours twice per day, the heat from the motor can actually transfer into the water causing heat creep. The water temperature will start to approach
4. the temperature of the motor, which can go as high as 120 degrees!
5. Is my ozonator working? The ozonator will be on only during the filter cycles. Those begin whenever you initially turned the circuit breaker on, and you can tell when the filter cycle is active because that’s when you’ll see the ozone indicator light on. That’s telling you that power is being sent to the ozonator, but you must physically look at the unit to verify that it is working. You’ll notice a blue-ish purple light glowing on the unit. If it’s not there, the unit should be replaced after making surre that it is getting correct voltage.
6. My water is cloudy. Cloudiness indicates a high organic level in the water. These are made up of organic material from bather’s bodies, dust, and detergent from bathing suits, etc. and must be oxidized out of the water. A good shock treatment is called for always after a use, not before. A water clarifier can aid in this process. As the level of organics decreases due to oxidation, the water will clear up. If it doesn’t seem to want to, a drain and re-fill may be in order. Take advantage of our free computerized water analysis whenever you have questions. It really dials in on the fix and eliminates the “he saids and she saids” that can be so confusing.
7. I’m afraid my spa is going to freeze! This can sure be a panicky situation in the winter time, but not to worry. If the spa isn’t heating (see above), the water will not freeze as long as it is circulating, so don’t turn the power off! Then it will freeze. Just call us as soon as possible. If the circuit breaker won’t stay on (water is not circulating) it is advised to put a shop light bulb or two in the equipment area and then close up the equipment door as well as is possible. Again, call us as soon as you can. If all failed, usually all that happens is that a union in the equipment area breaks, the water all runs out, and that is the extent of the damage. I have only seen two spas freeze solid over the years, and they still had very minimal damage!
8. Always feel free to call us with any of your concerns or questions!

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